Welcome to solennalabs.com. This website is operated by TAMZE LLC, doing business as SOLENNA LABS, 5830 E 2nd St, Casper, Wyoming 82609, United States ("SOLENNA LABS," "we," "us," "our"). By using our website or placing an order, you agree to the following Terms of Service. Please read them carefully.
1. Orders
Every order placed on solennalabs.com is confirmed by email. Please check your order details carefully, including the products selected and your shipping address, before completing your purchase.
If you notice a mistake, contact us as soon as possible at info@solennalabs.com. We'll do our best to make the requested changes, but we cannot guarantee that an order can be changed or canceled once it has been processed or shipped.
We reserve the right to refuse or cancel any order, for example in case of a pricing error, suspected fraud or limited stock. If we cancel an order you have already paid for, you will receive a full refund.
⚠️ Packaging notice: product packaging may occasionally differ slightly from the images shown on our website due to production batches, stock availability or packaging updates. This does not affect the quality or formula of the product.
2. Prices and payment
All prices are shown in U.S. dollars (USD). Applicable sales tax, if any, is calculated at checkout. Payment is processed securely by our payment providers at the time of purchase.
3. Shipping and delivery
We currently ship within the United States only, with free tracked shipping on all orders. Orders are usually shipped within 24–48 hours and delivered within about 5–7 business days after shipping. A tracking number is sent to the email address provided at checkout.
Please make sure your shipping address is complete and correct. We are not responsible for delivery issues caused by incorrect or incomplete information provided by the customer. Delivery times are estimates, and occasional delays beyond our reasonable control may occur. See our Shipping Policy for details.
4. Returns, refunds and 60-day money-back guarantee
Your purchase is covered by our 60-day money-back guarantee, subject to the eligibility requirements in our Refund Policy. Products must be unopened, unused, undamaged and in their original sealed packaging. For health and safety reasons, opened, unsealed or used dietary supplements cannot be returned, except where required by applicable law.
⚠️ Contact us before returning your order at info@solennalabs.com. Do not send your return to the sender address shown on the package. Approved refunds are issued to your original payment method, generally within 5–7 business days after we receive and inspect your return. Unless your order arrived damaged, defective or incorrect, return shipping costs are the customer's responsibility.
5. Product use and safety
SOLENNA LABS products are dietary supplements intended to support general health and well-being. They are not a substitute for professional medical advice, a varied and balanced diet or a healthy lifestyle.
These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease.
Always follow the directions and recommended daily serving on the product label. Do not exceed the recommended daily serving. Keep out of reach of children.
Consult your physician before use if you are pregnant or nursing, taking any medication, or have a medical condition, or if you are unsure whether a product is right for you. Discontinue use and consult your physician if you experience any adverse reaction.
Individual experiences and results may vary. Testimonials on our website reflect the personal experiences of individual customers and are not a guarantee of results.
6. Intellectual property
All content on this website, including text, images, graphics and logos, is owned by or licensed to SOLENNA LABS and protected by copyright, trademark and other intellectual property laws. You may not reproduce, distribute or use it without our prior written permission.
7. Disclaimer of warranties
To the fullest extent permitted by law, our website and products are provided "as is" and "as available," without warranties of any kind, express or implied, including implied warranties of merchantability, fitness for a particular purpose and non-infringement, except as expressly stated in these Terms.
8. Limitation of liability
To the fullest extent permitted by law, SOLENNA LABS and its owners, employees, suppliers and partners will not be liable for any indirect, incidental, special, consequential or punitive damages arising out of or related to your use of our website or products. Our total liability for any claim related to an order will not exceed the amount you paid for that order. Some states do not allow certain limitations of liability, so some of these limitations may not apply to you.
9. Indemnification
You agree to indemnify and hold harmless SOLENNA LABS from any claims, losses or expenses (including reasonable attorneys' fees) arising from your breach of these Terms or your misuse of our website or products.
10. Governing law
These Terms are governed by the laws of the State of Wyoming, United States, without regard to its conflict of law rules. Any dispute will be brought in the state or federal courts located in Wyoming, unless otherwise required by applicable law.
11. Changes to these Terms
We may update these Terms from time to time. The version posted on this page at the time of your order applies to that order.
12. Contact us
For any questions about your order, shipping, returns or our products, contact our customer care team:
📩 info@solennalabs.com
We aim to reply to all inquiries within 1–2 business days.
Website: solennalabs.com
