At solennalabs.com, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how SOLENNA LABS ("we," "us," "our") collects, uses, shares and protects your information when you visit our website or buy our products.
Information we collect
When you browse our website:
- IP address
- Browser and device information
- Pages viewed and how you interact with our website (including through cookies and similar technologies)
When you place an order:
- First and last name
- Billing and shipping address
- Email address
- Phone number, if needed for delivery
- Order and transaction details
- Payment information, which is processed securely by our payment providers (we do not store your full card number)
How we use your information
- To process, fulfill and deliver your orders
- To send order confirmations and shipping updates
- To respond to your customer service requests
- To handle returns and refunds
- To prevent fraud and keep our website secure
- To improve our website, our products and your shopping experience
- To comply with applicable laws and regulations
- To send you marketing emails or text messages where permitted by law and, where required, with your consent
You can unsubscribe from marketing emails at any time using the link in each email, or reply STOP to any marketing text message.
Cookies and tracking technologies
We and our partners use cookies, pixels and similar technologies to keep our website working, remember your cart, understand how visitors use our website and measure and improve our advertising. You can control or delete cookies through your browser settings. Disabling some cookies may affect how our website works.
How we share your information
We share your information with trusted service providers that help us run our business, including:
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Shopify – our e-commerce platform, which processes data on our behalf to host our store and process orders
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Payment providers – to process transactions securely
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Shipping and fulfillment partners – to prepare and deliver your orders
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Analytics and advertising partners, including Google and Meta – to understand how our website is used, measure performance and improve our marketing
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Professional advisers and authorities – when required by law or to protect our rights
We do not sell your personal information for money. However, sharing information with advertising partners through cookies and similar technologies may be considered a "sale" or "sharing" of personal information, or "targeted advertising," under certain U.S. state privacy laws.
Do not sell or share my personal information
You can opt out of the "sale" or "sharing" of your personal information and of targeted advertising at any time by visiting our Your Privacy Choices page or by emailing info@solennalabs.com. We also honor the Global Privacy Control (GPC) signal as a valid opt-out request for the browser and device you use.
Your California privacy rights (CCPA/CPRA)
If you are a California resident, you have the right to:
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Know what personal information we collect, use, disclose and share, and request a copy of it
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Delete personal information we have collected from you, subject to certain exceptions
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Correct inaccurate personal information
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Opt out of the sale or sharing of your personal information and of targeted advertising
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Limit the use of sensitive personal information (we do not use sensitive personal information to infer characteristics about you)
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Not be discriminated against for exercising any of these rights
Residents of other states, such as Colorado, Connecticut, Virginia, Texas and Oregon, may have similar rights under their state laws. To make a request, email us at info@solennalabs.com. We may need to verify your identity before fulfilling your request. You may also use an authorized agent to submit a request on your behalf.
Children's privacy
Our website is not directed to children under 13 (or under 16 in states where that age applies), and we do not knowingly collect personal information from them.
Data retention
We keep your personal information only as long as reasonably necessary to process your orders, provide customer support, maintain business and transaction records, prevent fraud, resolve disputes and meet our legal, accounting and tax obligations.
Data security
We use reasonable administrative, technical and physical safeguards to protect your information. No method of transmission over the internet is 100% secure, but we work hard to keep your data safe.
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices, our services or applicable laws. Material changes will be posted on solennalabs.com and, where appropriate, sent to you by email.
Contact us
Questions about this Privacy Policy or your privacy rights? Contact us at:
TAMZE LLC (SOLENNA LABS)
5830 E 2nd St, Casper, Wyoming 82609, United States
info@solennalabs.com
