Refund policy

At solennalabs.com, your satisfaction is our priority. If your order doesn't meet your expectations, we're here to help. Please read our policy below before requesting a return or refund.

60-day money-back guarantee

We accept returns of unopened, unused and sealed products within 60 days of delivery.

For health and safety reasons, dietary supplements and wellness products cannot be returned or exchanged once opened, unsealed or used, except where required by applicable law.

Eligibility

  • The product must be unopened, unused and in its original sealed packaging.
  • The item must not be damaged, unless the damage occurred during shipping.
  • Your return must be requested within 60 calendar days of receiving your order.
  • Proof of purchase or your order number may be required.

⚠️ Important: please do not send your return to the sender address shown on the package. Contact us first to get the correct return instructions and address. Unauthorized returns sent to the wrong address may not be accepted or processed.

How to start a return

Email us at info@solennalabs.com with:

  • Your order number
  • The reason for your return
  • Clear photos of the product and packaging, if relevant

Our customer care team will reply within 2 business days with your return instructions and the correct return address. Please wait for these instructions before shipping your package so your return can be identified and processed correctly.

Refunds

Once we receive and inspect your eligible return, we will email you to confirm whether your refund has been approved. Approved refunds are issued to your original payment method, generally within 5–7 business days. Your bank or card issuer may need additional time for the credit to appear on your statement.

Unless your order arrived damaged, defective or incorrect, return shipping costs are the customer's responsibility.

Damaged, defective or incorrect items

If your order arrives damaged, defective or incorrect, contact us as soon as possible at info@solennalabs.com with your order number and clear photos of the product and packaging, and we'll make it right.

Exchanges

We do not offer direct exchanges. If you'd like a different product, please return the eligible item and place a new order on solennalabs.com.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.